When arriving at your home we will …
- Drive and park courteously.
- Introduce ourselves clearly.
- Show you an individual Identification Badge.
- Explain the purpose of the visit and the works we will complete.
- Be polite and helpful and treat you and your home with respect.
- Work in a safe manner.
- Clear and remove waste or make collection arrangements.
When you are talking to Lawtech on the phone we will …
- Be polite and helpful and treat you with respect.
- Listen carefully in order to understand and be able to respond.
- Give you an action plan or full explanation.
- Ensure all messages taken are acted on.